Digital Banking Support Services

Helping new and inexperienced customers on their digital banking journey.

Research from Forrester says customers are more than twice as likely to be loyal to a brand when their problems are solved rapidly. If a customer finds a person they can engage with to get a rapid solution, their loyalty will only increase.

This is particularly true of senior citizens and those with less experience of the digital world. In Norway alone, almost 85,000 households lack high speed internet access, according to national digital agency DigDir, while one in three Norwegians with lower educational attainment have little to zero experience in using digital services.

These customers may require assistance to get started or continue with their digital banking journey. We provide support on setting up banking apps, authentication and log-in issues, questions about transaction histories, setting up direct debits, e-invoicing and managing online payments.

We also help your customers manage international payments via IBAN, order new cards, make card applications and set their own personal spending limits on cards and accounts, among many other services.