The digitalisation of customer services creates a fast, personalised and simple experience for customers – a must-have in today's technology-driven market. An effortless and efficient process increases product take-up and customer loyalty, and decreases new business drop-out rates.
Our digital onboarding service provides a multi-channel solution, including online self-service with agreement signing, and an agents' onboarding tool. New customers can sign up to products instantly – at home, with a sales agent or as part of an e-commerce buying journey.
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Customer onboarding
Create a superior customer onboarding journey with an automated digital solution, increasing business volumes while saving you time and money.
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Head of Business Development, Digital Customer Experience, Financial Services
Key benefits
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Onboard anywhere
A swift customer journey with the ability to onboard anywhere increases the number of completed sales, and helps to create long-term customer loyalty.
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Save time and money
An automated digital process reduces the cost per acquisition of new business, and saves time compared to the process of manual sales and decision-making.
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Exceed expectations
An agile and slick onboarding process enables you to exceed your customers' expectations from the beginning, fuelling the growth of your brand and business.
Key features
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Smooth end-to-end process
The entire onboarding process is supported, from guidance on the right product choice, to product information, application and final agreement.
Multi-channel solution
Our digital solution provides a number of channels for customer onboarding, via sales agents, retail partners or directly by the end customer.
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Applications for physical touchpoints
In-store application is a smooth customer onboarding and credit origination tool designed for retail partners. Credit decisions are made instantly, with the convenience of digital signatures for immediate acceptance and agreement.
Online and mobile
A fast origination process enables customer onboarding online and via mobile apps, and gives you the ability to target customers with more personalised offers. Our online solution provides co-branding capability for retail partners, giving access and control over credit decisions and transactions.
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E-commerce partners
Credit options can be given to customers in a retail environment, with credit decisions made quickly for e-commerce. Co-branded products and partner onboarding are supported seamlessly.
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