ServiceNow Ecosystem Partners: ISG study
We are honoured to be recognized as a Rising Star in both ServiceNow Managed Services and Implementation and Integration in the ISG Provider Lens™ in Europe 2024 report.
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Tietoevry Tech Services named as Rising Star in ServiceNow Ecosystem Partners ISG Provider Lens™ report in Europe 2024.
ServiceNow is a leading cloud-based platform driving digital workflow transformation. According to the report, ServiceNow is the new workflow engineering platform and service providers are the innovation partners.
The new research compares 36 ServiceNow service providers’ strengths, challenges, and competitive differentiators. Tietoevry is positioned as Rising Star in the following service categories in the Europe:
- ServiceNow Implementation and Integration Services
- ServiceNow Managed Services
Tietoevry has a unique status in Europe and is well on its way to becoming a market leader within the next 12-18 months, as stated by ISG research.
ServiceNow Ecosystem quadrant insights
Implementation and Integration
The ServiceNow Implementation and Integration Services quadrant evaluates service providers with the latest technology capabilities to deliver seamless implementation and integration of the ServiceNow platform. Enterprise customers focus on the accuracy and speed of platform deployment with minimal disruption to the ecosystem.
Managed Services
The ServiceNow Managed Services Providers quadrant evaluates ServiceNow managed service providers, focusing on the efficiency and effectiveness of ServiceNow platform performance and management. It aims to simplify the complexity between ServiceNow and business systems, thereby improving business resilience.
Highlights from the report
Driving modernization
Tietoevry excels at integrating internal and third party tools with ServiceNow to increase operational efficiency for organisations.
This strategic integration helps modernize legacy ITSM tools and guides organizations towards modern service management practices.
By leveraging ServiceNow's robust platform, Tietoevry supports the transition from legacy systems to modern, agile solutions that meet stringent digital infrastructure and service delivery standards.
Expertise in ServiceNow implementations
Tietoevry is strong in greenfield implementations of ServiceNow, laying the foundation for digital transformation. It leverages ServiceNow's cutting-edge capabilities that align with customers' digital innovation agendas.
Tietoevry's expansion into ITSM, HR, CSM and Finance modules underlines its commitment to delivering comprehensive service management solutions.
Strong transformation capabilities
Tietoevry is a leader in transforming existing ServiceNow solutions to meet customers' evolving needs.
This transformation not only updates and optimizes current implementations, but also enables organizations to stay at the forefront of service management technology.
Local compliance expertise with strong delivery capabilities
Tietoevry stands out for its ServiceNow specialists who understand local market compliance and data regulations.
Its global team of over 150 certified ServiceNow professionals supports and maintains solutions that meet the specific needs of Nordic customers, including public sector customers in education and transport.
Pioneer in on-premise solutions for the Nordics
Tietoevry's local data centres further strengthen its position as a trusted partner for on-premises ServiceNow solutions.
It is one of two service providers able to deliver on-premises solutions in Sweden.
Specialized delivery centres in Europe
Tietoevry has a strong local presence with dedicated practice centers in Finland, Sweden and Norway and nearshore delivery centers in the Czech Republic and Estonia.
This network enables the company to deliver tailor-made solutions to customers, taking into account their local needs and regulations.
About ISG Provider Lens™ Report
Understand the ServiceNow ecosystem and vendor capabilities
The study serves as a critical decision-making tool for positioning key relationships and go-to-market considerations.
The study provides decision makers with
- Transparency about the strengths and weaknesses of relevant vendors
- Differentiated vendor positioning by service category
- A focus on the European market
Read more about the Information Services Group (ISG) Information Services Group (ISG)
Tietoevry's commitment to providing comprehensive service management solutions is clearly demonstrated by its expansion into different modules such as ITSM, HR, CSM and Finance. By prioritizing the Nordic market, Tietoevry's ServiceNow managed services are specifically tailored to meet local compliance and data protection regulations, while providing innovative solutions that deliver improved customer outcomes."
Ashwin Gaidhani, Lead Analyst at ISG
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