DigiOps improving digital operations for Posti

The challenge

Posti plays a vital role in Finnish society requiring timely and reliable services. Operational challenges such as disruptions and inefficiencies posed a significant threat to business continuity and service quality. Posti identified that the previous operational framework was perceived as slow to resolve complex issues where multiple teams were required to resolve technical issues. It needed a robust solution for consistent and reliable digital service delivery.

The strength of our collaboration with Tietoevry Tech Services lies in mutual trust and a shared commitment to excellence. By working closely together, we've created a partnership that not only meets our current needs, but also positions us to effectively meet future challenges.”

Jari Ristola, Datacenter Service Lead, Posti

The solution

Our multi-talented DigiOps team, powered by an advanced AIOps platform, worked with Posti to reinvent the way our team delivers digital operations and infrastructure services, putting customer centricity at the forefront. Through joint planning and open communication channels, we have improved operational flexibility, stability and response times, ensuring smooth performance even during high-demand periods. The new DigiOps model has eliminated siloed operations and increased customer focus, resulting in improved business continuity and service quality through close collaboration with a dedicated team.

In a multi-vendor environment, collaboration is a challenge. The new DigiOps model enables effective communication and issue resolution before escalation. During seasonal peaks or unexpected surges, our combined efforts keep operations running smoothly. This robust approach ensures business continuity and improves service quality for our customers."

Jari Ristola, Datacenter Service Lead, Posti

DigiOps Delivery Model: Dedicated team, streamlining operations in the digital era

About the customer

Posti Finland provides essential logistics and communication services across the country. The company offers fast mail and parcel delivery, comprehensive logistics solutions, and e-commerce support, including last-mile delivery and returns management. By leveraging a strong network and advanced technologies, Posti effectively meets the diverse needs of Finnish society, facilitating connectivity and seamless commerce.